FAQs

It depends where you are, so we publish times per country rather than one figure that would be wrong for most people. The full table is on Delivery & Returns. Times start the day after you order, and dispatch adds a day or two on top.

Delivery is included in the price on every order, to every country we ship to. Faster express services are available in most countries for an extra charge, shown at checkout.

No — everything is included. The total you pay at checkout covers duties and taxes, so there should be nothing further to pay when your parcel arrives. If you are ever asked for a charge on delivery, email support@kettleworths.com first and we will sort it out.

Yes. Everything travels tracked, and we email you the tracking number when your parcel is dispatched.

Yes. Everything is the genuine UK product, bought in the UK — not a local reformulation and not a substitute.

No. Everything we stock is ambient, so it travels safely and arrives in the condition it left in.

Often, yes. Email support@kettleworths.com with the brand and product and we will tell you honestly whether we can source it.

Stock moves with what we can buy in the UK that week. If something has gone, it usually comes back.

The one shown at checkout for your country. Prices update automatically to your local currency, and that total is what your card is charged.

If it has not been packed yet, usually. Email support@kettleworths.com with your order number as soon as you can — once a parcel is dispatched it cannot be recalled.

You have 30 days from receiving your order. Email support@kettleworths.com with your order number, the item and the reason, and we will issue a returns authorisation number before you send anything back. Full details are on the Returns page.

Tell us as soon as you notice, before using the item, and we will sort it. Photographs of the parcel and the item help us deal with it quickly.

Email support@kettleworths.com and we answer every message, usually within one business day.

Kettleworth’s is a British grocery shop run from the UK by Yachew Ltd — the company that packs and sends your order, and the name you may see on your invoice or card statement. See About us.